Privacy Policy

This Privacy Policy describes how Swopa ("we", "us", or "our") collects, uses, and shares your personal information when you use our service.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (business details, preferences)
• Product listings and photos you upload
• Payment information (processed by third-party payment processors)
• Communications with us (support requests, feedback)

1.2 Information Collected Automatically

When you use our service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (features used, time spent, interactions)
• Cookies and similar tracking technologies
• Log data (access times, pages viewed, errors)

1.3 Information from Third Parties

We may receive information from third-party platforms you connect to our service, such as Vinted, Depop, eBay, and Facebook Marketplace, in accordance with their authorization procedures.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our service
• Generate AI-powered product listings
• Process your transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Send you marketing communications (with your consent)

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We may share your information with third parties when you give us permission to do so.

3.2 Service Providers

We share information with vendors, consultants, and service providers who need access to perform services on our behalf, such as:

• Cloud hosting providers
• Payment processors
• Email service providers
• Analytics providers
• Customer support tools

3.3 Marketplace Platforms

When you authorize us to post listings on your behalf, we share necessary information with marketplace platforms (Vinted, Depop, eBay, Facebook Marketplace).

3.4 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent fraud or abuse
• Protect the safety of our users

3.5 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your information within 90 days, except where we are required to retain it for legal or business purposes.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You can request a copy of your personal information in a structured, commonly used format.

5.2 Correction

You can update or correct your information through your account settings or by contacting us.

5.3 Deletion

You can request deletion of your personal information, subject to certain exceptions.

5.4 Objection and Restriction

You can object to or request restriction of certain processing of your information.

5.5 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or adjusting your account preferences.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information and improve our service. You can control cookies through your browser settings. For more information, see our Cookie Policy.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this policy and applicable law.

8. Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@appswopa.com
Address: [Company Address - To be updated]

12. Additional Information for EU/EEA Users

Legal Basis for Processing

We process your personal information based on:

• Contract: To perform our contract with you
• Consent: When you have given consent
• Legitimate Interests: To improve our service and protect our rights
• Legal Obligations: To comply with applicable laws

Data Protection Officer

You can contact our Data Protection Officer at: dpo@appswopa.com